This Agreement is a contract between you and SingX and applies to your use of the SingX services (the "Services"). Where you are undertaking a transaction which involves SingX Pte Ltd, the terms below shall similarly apply for the use of SingX HK Co. Ltd services. In such an instance, references to “SingX” shall be replaced with SingX HK Co. Ltd in these terms.

By registering for the Services, you must read, agree with and accept all of the terms and conditions contained in this Agreement. This Agreement is provided to you and concluded in English. You agree that any use by you of the Services shall constitute your acceptance of the Agreement and we recommend that you store or print-off a copy of the Agreement (including all policies) for your records.

Please read this Agreement carefully and make sure that you understand it fully before using the Services. Please note that if you do not accept this Agreement, you will not be able to use the Services.

Our Relationship With You

SingX is only a Payment Service Provider and works with licensed remittance operators in the respective markets (the “LROs”). When you provide your information to SingX, such information will be shared with the respective LROs in the markets for which you are undertaking a transaction utilising the SingX platform and such LROs shall have an independent right to your personal information. Please read our Privacy Policy for further details on the collection, disclosure and use of your information. Please also read details of each LRO on the website before your commence any transaction via SingX.

The Services are operated by SingX Pte.Ltd. incorporated in Singapore (company number 201433979Z) with its registered office at 138 Cecil Street, #04-01, Singapore 069538.

The main business for SingX is money transfer and provision of services for making foreign currency payments in markets across the world.

When you undertake a transaction which includes SingX HK Co Ltd, the terms contained herein shall similarly apply for the use of the SingX Pte Ltd services.

SingX HK Co Ltd is a licensed remittance operator licensed under the Money Service Operators Licensing System supervised by the Customs and Excise Department of Hong Kong (License 16-09-01908). Its registered address is at Room 1201, 12/F, Allied Kajima building, 138 Gloucester road, Wan Chai, Hong Kong.

The main business of SingX HK Co. Ltd is remittance services.

1. Your Privacy

Protecting your privacy is very important to SingX. Your passwords are stored on SingX servers in encrypted form. We do not disclose your account details, postal or email addresses to anyone except when legally required to do so and as specified in our Privacy Policy.

Sensitive information between your browser and the SingX.co website is transferred in encrypted form using Secure Socket Layer (SSL). When transmitting sensitive information, you should always make sure that your browser can validate the SingX certificate.

In order to facilitate the opening of your account digitally, you authorize SingX to disclose your personal information such as ID documents to third parties for the purpose of conducting customer due diligence. Once your account has been opened, you authorize SingX to disclose your personal information as needed in investigations of fraud or other illegal activity where we believe it is reasonable and appropriate to do so.

2. Transaction History

You can access your details of executed payment transactions and other information relating to your Account by logging into SingX and clicking on the "My Transactions" tab.

3. Duplicate accounts

SingX may refuse to create duplicate accounts for the same user due to security and client identification requirements. SingX reserves the right to refuse the creation of duplicate accounts or accounts which are linked to bank accounts not belonging to you due to security and client identification requirements. In such cases, SingX reserves the right to close these accounts without notification.

4. Eligibility

To be eligible for our Services, you must be at least at the minimum age to open an account under the laws of your country of residence with SingX. You further represent and warrant to us that if you are an individual and you open an Account with us that you are not acting on behalf of an undisclosed principal or a third party beneficiary.

Before being able to use the Service we have to perform mandatory customer verification. For that we may require a physical verification and/or ask for photographic evidence of your identity such as a copy of your passport. It is possible to provide this evidence through scanning and uploading such information on the SingX site or through providing such information to our authorised agents.

SingX reserves the right to access various government and private databases so as to verify your information (so called “electronic ID”).

SingX reserves the right to refuse or accept any new user or any transaction at its discretion. If incomplete details are provided or if you do not provide information requested by SingX to complete its customer verification and meet the anti-money laundering requirements as required by relevant authorities, SingX reserves the right to refuse to proceed with the account opening and/or the transaction.

5. Using the Service

You are solely responsible for the accuracy and validity of the information provided by you. SingX will process transactions based on the information provided by you and takes no liability whatsoever for erroneous credits to receivers. If a transaction is returned back you can either:
(i) create a fresh transaction and instruct us to reprocess the transaction or
(ii) request a refund
If you wish to re-process the transaction, please note that SingX reserves the right to re-process the transaction at an exchange rate at which the transaction was originally done, or at current prevailing rates. You will also be liable to pay all additional bank charges and administration charges for reprocessing the transaction. Should you wish to get a refund instead, SingX will make a refund net off any SingX fees and third party charges and Foreign Exchange adjustments incurred in processing these transactions.

You should be aware that, each transaction you create has a specified validity based on the time you created this transaction on the SingX platform. The period of time for which the transaction is valid may change from time to time at our sole discretion, and will be confirmed to you at the time of completing the transaction on the SingX platform.

It is solely your responsibility to ensure that the funds reach the local bank account specified by us before the validity of the transaction expires. If the funds reach us after the validity of the transaction expires, then the transfer will fail and we will need to refund your funds. Charges of up to 1% of the funds returned or HKD 10 (whichever is higher) will be levied for such refunds.

From time to time, we will identify on the Website the currencies for which the Service is available. Available currencies are subject to change at our sole discretion.

You should note that while it is our obligation to ensure that funds arrive at the Receiver’s bank account or payment account within the stated timelines, we do not control the time it takes for the Receiver’s bank or payment provider to credit and make available funds to the Receiver.

If you have created multiple transactions which are valid, we may at our discretion, choose any of those transactions to match against a specific bank transfer made by you into our account.

You should further note that the stated timelines for delivery to the Receiver Accounts, are subject to all necessary security and customer identification checks being conducted in line with our security and identification guidelines. If further investigation or the collection of additional information from you is necessary (either by SingX, or LROs, or the Receiver Bank), we will let you know, and this may result in a delay or cancellation of the transaction. If required by a regulator, we may withhold your funds in any transaction. If a transaction is cancelled, then refunds will be processed net of any charges levied by the LRO or the Receiver Bank.

On June 1st 2020, SingX launched cash pay-outs for Philippines. This means that when sending money to Philippines, you have the choice of sending the credit either to a bank account, or have your receiver collect it in cash from one of the pick-up locations mentioned while creating a transaction.

All cash payments are subject to (i) receivers showing documentary evidence of their identity (ii) providing all details about the money transfer as required by the pay-out partner such as sender’s name and/or receiver’s name, country of origin of remittance, receive amount and/or transaction reference number/PIN code sent to the receiver via SMS and (iii) any other conditions or requirements applicable at the Pay-out Partner location. While these requirements will be provided to you on a best effort basis, it is your receiver’s responsibility to check and fulfil all the requirements of the pay-out partner. Cash money transfers shall be paid to the person that Pay-out partners deem entitled to receive the money after verification of identity often through examination of identification documents. It is your responsibility and your receiver’s responsibility to ensure that you do not divulge the PIN or other details to anyone. It is also your responsibility to ensure that your receiver does not send this PIN to anyone else, and understands the risks of doing so, especially via insecure electronic communication. Neither SingX nor its Pay-out Partners shall be liable for money being picked up by a person other than the intended beneficiary.

Your receiver will need to pick up the cash within 28 business days. After this the transaction will be reversed and we will refund the money to you after deducting relevant charges once we recover the money from our pay-out partner.

6. Exchange Rates

SingX makes reasonable efforts to undertake transactions at exchange rates aligned to the mid-market rate. SingX relies on aggregated third party information sources and does not guarantee that the rates match any particular benchmark source at any given time. SIngX reserves the right at its sole discretion to change or display a static exchange rate from time to time.

We reserve the right at our sole discretion to refuse a transaction (including but not limited to: restricting the creation of a new transaction as well as cancelling a transaction already in process). For transactions refused by us, we will notify you as promptly as we reasonably can, provide a reason where it is possible to, and arrange for a refund where applicable. More specifically, the exchange rate may change between the time of posting a transaction and when we receive your money. If the rate changes by more than 1% (or as may be determined by us from time to time), we reserve the right to refuse the transaction and refund the money to your Sender Account.

7. Transaction Limits

The minimum and maximum transaction limits for transactions may vary depending on the market and we reserve the right to change these limits from time to time.

8. Bank Transfers

All HK Dollar payments must originate from your Hong Kong bank account. You must be either the main account holder or the joint account holder of the bank account from which you send money to us. Transfers from accounts that do not belong to you (including those of your spouse or family members) are strictly prohibited. You are responsible for all charges, including your bank charges, in transferring the funds to us.

9. Refused Transactions

SingX may refuse to proceed with the transaction if we cannot match the name registered with SingX with the name on your bank account from which you send the money. In this case you may be liable for an administration charge (which will be disclosed to you and will be proportionate to the additional administrative effort created or exchange rate loss), and will be deducted from your monies provided for the transaction.

10. Cancellation of Transactions

You may cancel your transaction any time before sending the money to our bank account. You will not be able to cancel the transaction once we have begun processing your transaction.

11. Your Obligations

You are responsible for ensuring the payment details you provide are accurate. Once payment instructions have been executed by SingX, transactions cannot be reversed and SingX will not be liable in any way for any loss you suffer as a result of a transaction being carried out in accordance with your instructions.

In the unlikely event that you notice an error in either the payment sent or received as a result of using the Services, then you should immediately notify us at hk.help@singx.co.

You agree not to use the Services for any unlawful activity and SingX reserves the right to investigate any suspicious activity or in response to any complaints or reported violations. When investigating any such activity, SingX reserves the right to report suspected unlawful activity to any appropriate person or body and to provide them with any relevant information, including personal data.

12. Fees

SingX charges a fee on every transaction depending on the country you are sending money from/ to. Fees relating to the transaction are clearly displayed on the transaction page before you confirm a transaction.

Administration charges may be incurred when our receiving bank refuses your transaction due to incorrect payment details, their regulatory requirements or any other valid reason. Any administrative charges from receiving banks will be deducted from your payment amount.

Similarly, you will bear administration charges for refunds if the transaction has failed due to any failure of relevant money laundering or know your client regulations or if the transaction has failed because the validity of our foreign exchange quote had expired by the time funds were sighted.

13. General Terms

  1. Third Party Services
  2. You acknowledge and agree that SingX is partnering with the LROs and other third party partners and providers in order to deliver you the Services.

    By using our Services, you agree to be bound by any user agreements established by any LRO, third party partners and providers that SingX engages with in addition to the Terms and Conditions set out in this Agreement.

    By accepting and agreeing to the partner’s terms and conditions you expressly acknowledge that SingX is acting independently of the LROs and that SingX shall have no liability for the actions or omissions of LROs.

  3. Communications
  4. We are required to provide certain information to you in writing. By accepting this Agreement, you agree that we can communicate with you electronically either by email or by posting notices on the SingX website.

  5. Events Outside Of Our Control
  6. If we are unable to perform our obligations under this Agreement because of factors beyond our control, including a change of law, an event of Force Majeure, withdrawal of a currency or the imposition of sanctions over a country or receiver, we will notify you as soon as is reasonably practicable and will use reasonable endeavours to secure the return of any money paid by you in respect of which we have been unable to discharge our obligations under this Agreement. We will not have any liability to you where we are unable to perform our obligations.

14. Exclusion and limits of liability

You agree to use the SingX website at your own risk.

  1. SingX uses reasonable skill and care in providing its products and services to you. However (to the maximum extent permitted by law) SingX is not liable to you for any loss, damage, claim or compensation (including loss of profit or loss of use) incurred by you from your use of, or your inability to use, the Website or the Mobile apps or the products or services offered through or by the Website however caused notwithstanding any error or omission including negligence.
  2. SingX shall not be liable to you or any third party for any loss, damage, claim or compensation (including loss of profit or loss of use) incurred by you resulting from the failure or delay of SingX to execute any transfer in accordance with the instructions from you.
  3. SingX shall not be liable for any fees or commissions charged by any intermediary bank or other entity when funds are deposited in your account or transferred to your personal or your receiver’s account.
  4. SingX’s maximum aggregate liability to you in respect of all foreign currency transactions undertaken by you shall be limited to a refund equivalent to any monies you have paid to SingX to acquire foreign currency.
  5. You agree that SingX will not be responsible in any way to you or any other person in the event of force majeure or for the act of any Government or legal authority.
  6. You hereby indemnify and hold blameless SingX, its directors, officers, employees and agents from and in respect of any loss, damage, liability, cost or expense that it may suffer or incur by reason of you failing to discharge your obligations under or acting in breach of any of these T&Cs or any breach of any applicable law or regulation
  7. You agree that SingX will not be liable in any way to you in the event of failure of or damage or destruction to your computer system, data or records or any part thereof or for any delays, losses, errors or omissions resulting from the failure or mismanagement of any telecommunications or computer equipment or software. You will not expose the website to any viruses, trojans or other similarly harmful or inappropriate material or device. In the event that any such viruses etc. are deemed to have been transmitted to the website from your account SingX reserves the right to terminate your account and you shall be liable for the cost to SingX of removing such viruses etc. and SingX shall have the right to set-off the cost against any balance held to the credit of your SingX account.

15. Complaints

We are committed to providing you with the highest standards of service. If you feel we have not achieved that, please send your complaints to hk.help@singx.co.

16. Entire Agreement

This Agreement and any document expressly referred to in it constitutes the whole agreement between us and supersedes any previous discussions, correspondence, arrangements or understandings between us. We have the right to amend these terms from time to time at our discretion. In doing so, we shall post the latest version of the terms on the Website with an explanation of the changes and the effective date sent via email.

17. Law And Jurisdiction

The provision of the Service and any dispute or claim arising out of the provision of the Service is governed by Singapore law.

Any dispute or claim arising out of or in connection with the Service will be subject to the exclusive jurisdiction of the courts of Singapore.